FAQ

Find answers about our Return process

Returns

What are the return conditions?

  • Our Return & Refund Policy guarantees that you can return your order within 14 days of receipt for any reason.

  • Items must be returned to us in an unworn and unwashed condition, suitable for resale with the labels still attached.

  • We also accept returns of items purchased during a sale. Items bought during a Sale can be Exchanged for another product, a voucher, or the purchase price.

For more details, please review our Return & Refund Policy

Do you offer return or exchange?

  • We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please Contact Us within 14 days of receiving your order to arrange a return or exchange.

What should I do for the return process?

  • To initiate a return, please visit the Return Centre and follow a few easy and simple steps.

  • Please note that return requests are typically processed within 24 to 48 hours.

Find answers to our most frequently asked questions.

Shipping

How long will it take to receive my order?

  • Order processing will take 1-2 business days. Deliveries can take anywhere from 5-7 business days.

  • Delivery details and tracking will automatically be provided in your email within 24 hours. (Check spam box).

  • Please note, certain orders are fulfilled either within the UK or directly through our partner’s warehouse overseas.

Where can I find my tracking number?

  • After you place your order, we send out an email with your shipping details within 24 to 48 hours.

  • Use our secure 'My Account' environment to view all your placed orders. Including tracking details once provided.

  • Track your order using your e-mail and order number or the tracking number we provide.

Do you deliver worldwide?

  • No, currently we only deliver in the United Kingdom.

How much does shipping cost?

  • Shipping is on us — that means Free Shipping on all orders!

  • We also offer exciting discounts and promotions throughout the year, so stay tuned for exclusive deals and special offers.

Find answers about our Payments

Payment Information

What payment methods are accepted?

We accept a wide variety of payment options for your convenience, including:

  • Credit/Debit Cards (Visa, Mastercard, American Express)

  • Shop Pay

  • Apple Pay

  • Google Pay

Why was my payment declined?

Payment may be declined for several reasons, including:

  • Incorrect card details

  • Insufficient funds

  • Bank authorization issues

We recommend checking your payment information or contacting your bank for assistance.

When will I receive my refund?

  • We will process your refund once we receive and inspect the returned items.

  • Refunds typically take 5-10 business days after processing, depending on your bank or payment provider.