Frequently Asked Questions

FAQs

Returns

  • Our Return & Refund Policy guarantees that you can return your order within 14 days of receipt in line with our Return Policy.
  • Items must be returned to us in an unworn, unwashed condition, suitable for resale, with the labels still attached.

For more details, please review our Return & Refund Policy

  • We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you can request a return or exchange within 14 days of receipt.
  • Please refer to our Return & Refund Policy for more information.
  • To initiate a return, please visit the Return Centre and follow a few easy and simple steps.
  • Please note that return requests are typically processed within 24 to 48 hours.
  • For any questions, please reach out to our Customer Support team at support@chiclick.shop
  • Or check the Return & Refund Policy for more information.

Shipping

  • Order processing will take 1-2 business days. Total delivery time is 4-7 business days.
  • Delivery details and tracking will automatically be provided in your email within 24 hours. (Check spam box).
  • After you place your order, we send out an email with your shipping details within 24 to 48 hours.
  • Use our secure 'My Account' environment to view all your placed orders. Including tracking details once provided.
  • Track your order using your e-mail and order number or the tracking number we provide.
  • No, we currently only deliver within the United Kingdom.
  • Shipping is on us — that means Free Shipping on all orders!

Payments

We accept a wide variety of payment options for your convenience, including:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • Shop Pay
  • Apple Pay
  • Google Pay

Payment may be declined for several reasons, including:

  • Incorrect card details
  • Insufficient funds
  • Bank authorisation issues

We recommend checking your payment information or contacting your bank for assistance.

  • We will process your refund once we have received and inspected the returned items.
  • Refunds typically take 5-7 business days after processing, depending on your bank or payment provider.

Any questions?