Refund policy

 

At ChiClick, customer satisfaction is our top priority.
This Refund & Return Policy explains how returns and refunds are handled by CHICLICK LIMITED, the legal owner and operator of the ChiClick Store.

14-Day Return Policy

We offer a 14-day return policy, meaning you have 14 days from receipt of the item to request a return.

Eligibility for Returns:

To be eligible for a return

  • The item must be in the same condition as received—unworn or unused, with tags, and in its original packaging (If applicable).

Return Shipping Costs:

Free Returns (No Return Fees)

  • Returns are completely FREE.
  • There are no return shipping fees or handling charges.

We provide clear return instructions once your request is approved.

    Approval & Instructions

    To begin your return, please visit the Return Centre and follow a few simple steps.

    After submitting your return request:

    • Please allow 24 to 48 hours for approval.
    • Once approved, the return label will be emailed to you.

    ⚠️ Important:

    Once the return label is issued, you have 7 calendar days to ship the item.
    After this period, the label will expire due to the carrier system, and we will no longer be able to accept the return.

    Packing Requirements

    All returned items must be:

    • In original packaging (If applicable)
    • Unworn or unused
    • With original tags attached

    Items must be securely packed to prevent damage during transit.

    Unauthorised Returns

    Items returned without prior authorisation will not be accepted.

    To initiate a return, please visit the Return Centre and follow a few easy and simple steps.

    Return Address

    Send2Hub – CHICLICK LIMITED
    Unit 4 Tunstall Trade Park, Brownhills Road,
    Stoke-on-Trent, ST6 4SE, United Kingdom

    Order Cancellation

    • Before shipping: You may cancel your order anytime, free of charge, before dispatch by contacting us via email.
    • After shipping: Orders that have already left our warehouse cannot be cancelled. Please wait until your order arrives, and you can return it according to our Return Policy.

    Damages & Issues

    Please inspect your order upon receipt and contact us immediately if:

    • The item is defective or damaged
    • You received the wrong item

    We will evaluate the issue and make it right.

    Exchanges

    To exchange an item:

    1. Initiate a return by visiting the Return Centre for the original item.
    2. Once accepted, place a new order using the voucher we provided.

    Refunds

    Once we receive and inspect your return:

    • You will be notified of the approval status by email.
    • Approved refunds are processed to the original payment method within 5 to 7 business days.
    • No deductions or hidden fees are applied to refunds.

    Please note:

    • Bank or card processing times may vary.
    • If more than 10 business days have passed since approval, contact us.

    Non-Refundable Situations

    Refunds may not be issued if:

    • The return request is made after 14 days.
    • Our inspection finds that an item has been used or damaged and is not suitable for resale! We may refuse the refund or issue a partial refund.

    Contact Information:

    • Email: support@chiclick.shop
    • Business Address: 1 Mayfair Place, London W1J 8AJ, United Kingdom.
    • Phone: +447577347912
    • Business Hours: Monday - Friday: 9 AM - 6 PM
    • Trading Name: ChiClick
    • Company Name: CHICLICK LIMITED
    • Business Registration Number: 16493254